Ministry of Foreign Affairs and International Cooperation
Kingdom of Cambodia
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Frequently Asked Questions

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General
What type of Visa can I apply online?
Is e-Visa endorsed officially by the Cambodian Government?
What are the advantages of applying Visa online?
What is the cost of applying Visa online?
How soon will I receive my Visa if I apply online?
I am a travel agent. Can I apply for my customers?
I plan to travel to Cambodia three months later, can I apply now? If not, when can I start applying?
My travel info (flight info, entry ports, entry date, accommodation) is not confirmed, can I still apply?
Is the Visa valid for single entry or for multiple entries within the period of validity?
I plan to travel from Cambodia to another country for a short trip and return back to Cambodia again. Do I need to apply two Visas within such a short period of time?
As an individual tourist, can I apply for multiple Visas with intention to extend my length of stay?
I press the Next button in the application form but nothing happens. What should I do?
How many Visas can I apply at once?
If my children are under 12 years old, do they need a Visa?
My children is above 12 years old but still travel with parent's passport, do they need a Visa?
Can I extend my Visa on this website?
Can I change my traveling date after submitting my application?
My trip is delayed and my e-Visa is expired. Can you change my e-Visa validity date?
Can I stay at Cambodia even though my Visa had expired?
What shall I do upon arrival at Immigration in Cambodia?
Where can I know more information about people who used e-Visa before?
What should I do if I have question regarding e-Visa?
Where can I write to if I have a feedback about e-Visa?
Where can I find more information about issues not related to e-Visa?

Entry and Exit Port
The entry port which I wish to enter Cambodia does not support e-Visa, what can I do?
I am traveling to Cambodia via Thailand, Vietnam or Laos but I am not sure which port I will be using. What should I do?

Photo
Is photo taken using digital camera or scanned from my passport acceptable?
What should I do if the upload of a photo takes very long time?
My photo is rotated, is this still acceptable?
I have totally no idea how to proceed with my photo, can you help?
Can I change my photo after submitting my application?

Passport
If I have more than one passport, can I apply for the Visa using the particulars from the first passport and then travel with the second passport?
My passport number does not match with the one on the Visa, what should I do?

Payment
Is it secure to make payment through this site?
What type of credit card can I use to make payment?
Can I make payment offline?
Do I get a refund if my application is rejected?
What is the Merchant's Name to be displayed on my credit card statement?
Do I need to sign up for a Paypal account in order to apply e-Visa online?
Do I need to enroll in the "Expanded Use Program" of PayPal to complete the payment?
What if my credit card is not accepted by Paypal?
Do you accept American Express Corporate Cards (AMEX)?
Can I resubmit payment without filling up my application again?

e-Visa Certificate
Can I contact any Cambodian embassy to check on the status of my e-Visa?
Will I receive my e-Visa in postal or do I collect it at the Cambodia checkpoint?
Why I never receive any email eventhough I have completed my application?
I apply more than one e-Visa in single application. Why do I only receive one email with one of the two e-Visas we applied?
I click the e-Visa certificate download link from my email and receive an error. It says that I am not authorized to view the page. What should I do?
Will there be any e-Visa sticker on my passport?
Can I print my Visa in Black and White?
How many copies of Visa do I need to print out?
What type of Visa can I apply online?
Tourist Visa only.
Top
Is e-Visa endorsed officially by the Cambodian Government?
Yes, it is officially launched since April 2006 by the Ministry of Foreign Affairs and International Cooperation, Kingdom of Cambodia.
Top
What are the advantages of applying Visa online?
You don't need to visit the embassy, queue up and wait for your passport to be done. All you need is a computer with Internet. The process is fast, secure and well planned, have your visa with you before reaching Cambodia. If you are traveling around the world now, you can also apply for your Visa at anywhere you are.
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What is the cost of applying Visa online?
USD20 + USD5 processing fee.
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How soon will I receive my Visa if I apply online?
No more than 3 business days, if it's approved.
Top
I am a travel agent. Can I apply for my customers?
Yes, travel agents can apply for their customers.
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I plan to travel to Cambodia three months later, can I apply now? If not, when can I start applying?
We would advise you to apply at least 2 weeks before your date of travelling to Cambodia.
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My travel info (flight info, entry ports, entry date, accommodation) is not confirmed, can I still apply?
Please enter estimated information if you are not sure now. Change your travel information at Check & Change once you have confirmed.
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Is the Visa valid for single entry or for multiple entries within the period of validity?
It is valid for single entry only.
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I plan to travel from Cambodia to another country for a short trip and return back to Cambodia again. Do I need to apply two Visas within such a short period of time?
Yes, you need to apply for two e-Visas. Each e-Visa is only valid for a single entry.
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As an individual tourist, can I apply for multiple Visas with intention to extend my length of stay?
No. In order to extend your length of stay, please contact your local embassy.
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I press the Next button in the application form but nothing happens. What should I do?
Possibly you may have selected a photo with large file size. Please reduce the file size and try again. If this does not solve your problem, please try on another computer.
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How many Visas can I apply at once?
5 at a time.
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If my children are under 12 years old, do they need a Visa?
No, as long as they don't have they own passport and are traveling with parent's passport.
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My children is above 12 years old but still travel with parent's passport, do they need a Visa?
Yes. All children above 12 years old requires a Visa, no matter with parent's passport or with their own passport.
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Can I extend my Visa on this website?
No. In order to extend your Visa, please contact local travel agents or immigration.
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Can I change my traveling date after submitting my application?
Yes, you can do it at Check & Change section. The traveling date must be before the e-Visa expiry date.
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My trip is delayed and my e-Visa is expired. Can you change my e-Visa validity date?
Sorry. Please re-apply.
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Can I stay at Cambodia even though my Visa had expired?
Yes. As long as you use your "entry Visa" before the expired date. You are then allowed to stay up to 30 days after your date of entry.
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What shall I do upon arrival at Immigration in Cambodia?
Please proceed to the dedicated e-Visa lane directly and hand over your passport, e-Visa and other related travelling documents (eg. arrival/departure card, passenger's declaration card) to the immigration officer.
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Where can I know more information about people who used e-Visa before?
Please visit Cambodia e-Visa Blog to learn more.
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What should I do if I have question regarding e-Visa?
Please use the contact form to contact us.
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Where can I write to if I have a feedback about e-Visa?
Please post it in Cambodia e-Visa Blog at http://www.cambodiaevisa.com/e-visa-users-feedback
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Where can I find more information about issues not related to e-Visa?
On-arrival Visa; K-Visa; Diplomatic Visa; Visa extension; Cambodia embassies worldwide; Foreign embassies at Cambodia
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The entry port which I wish to enter Cambodia does not support e-Visa, what can I do?
Please use other entry port that support e-Visa, or contact your nearest embassy for more information.
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I am traveling to Cambodia via Thailand, Vietnam or Laos but I am not sure which port I will be using. What should I do?
Not all border checkpoints support e-Visa. Please check before you apply. You can apply on-arrival Visa for those checkpoints not supporting e-Visa.
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Is photo taken using digital camera or scanned from my passport acceptable?
Yes, both are acceptable.
Top
What should I do if the upload of a photo takes very long time?
Please reduce the file size by resize the photo to smaller resolutions. Please read our Photo Guidelines.
Top
My photo is rotated, is this still acceptable?
Please use a photo editing software to rotate your photo to the correct alignment. If you have no idea on how to do it, please read our Photo Guidelines.
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I have totally no idea how to proceed with my photo, can you help?
Please read our Photo Guidelines or contact us for assistance.
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Can I change my photo after submitting my application?
Yes, you can. Please send the photo to photo@mfaic.gov.kh together with your reference number.
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If I have more than one passport, can I apply for the Visa using the particulars from the first passport and then travel with the second passport?
Travelers are required to travel with the passport for which the e-Visa is issued for.
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My passport number does not match with the one on the Visa, what should I do?
This happens when you have lost your passport after receiving your Visa. You can contact us for help.
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Is it secure to make payment through this site?
We use a 128-bit secure socket layer (SSL) encryption technique.
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What type of credit card can I use to make payment?
Visa, MasterCard, American Express (USA only), Discover (USA only)
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Can I make payment offline?
No. Only online payment via credit card is accepted.
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Do I get a refund if my application is rejected?
Payment of the application fee does not guarantee approval of a visa. In the event of an application not being approved, the processing fee will not be refunded. We are not able to refund expired and unused visas.
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What is the Merchant's Name to be displayed on my credit card statement?
PAYPAL*EVISA CAMBODIA
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Do I need to sign up for a Paypal account in order to apply e-Visa online?
No, you don't. But Paypal reserves the right to request you to sign up before you proceed to the payment page in certain cases.
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Do I need to enroll in the "Expanded Use Program" of PayPal to complete the payment?
Paypal enforces varying policies depending on card holder's credit card issuing countries. You must complete this step to continue.
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What if my credit card is not accepted by Paypal?
Please try it again with different credit card.
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Do you accept American Express Corporate Cards (AMEX)?
Yes, except the following countries: Australia, Belgium, France, Germany, Italy, Japan, the Netherlands, Poland and Spain.
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Can I resubmit payment without filling up my application again?
Yes. You can do it in Check & Change.